Refund & Cancellation

Cancellation Policy

We understand that plans can change, especially when dealing with healthcare. You can cancel your booking through our website or by contacting your care coordinator.

• Cancellations made 24 hours before the service start time are eligible for a full refund.
• Cancellations made within 12-24 hours of the service start time may incur a 10% processing fee.
• Cancellations made less than 12 hours before the service start time are generally not eligible for a refund for the first day's service.

Refund Process

Once your cancellation request is processed, the refund will be initiated to your original payment method.

• Refunds typically take 5-7 working days to reflect in your account.
• Refunds will be processed in INR (Indian Rupees).
• In case of a service mismatch or dissatisfaction, please reach out to us within 24 hours of the shift for a resolution or replacement.

Replacements

Instead of a refund, we offer free replacements if you are not satisfied with the assigned caregiver. Our priority is ensuring the right fit for your family's needs.